Amazon Experiences Three-Hour Service Outage, Resulting in Widespread Order Disruption

Amazon Experiences Three-Hour Service Outage, Resulting in Widespread Order Disruption

SEATTLE, WA – Amazon, the global e-commerce and cloud computing giant, faced a significant service disruption on 2025/10/23, with its platform, including the main marketplace and Amazon Web Services (AWS), becoming largely inaccessible for approximately three hours. The outage led to widespread reports from users of failed transactions and, notably, the apparent disappearance of shopping cart items and unprocessed orders.

The issues began around  10:00 AM  and persisted until approximately  1:00 PM. During this period, countless customers attempting to complete purchases encountered error messages, while the "Buy Now" and checkout functions were non-operational for many. A particularly frustrating symptom reported by numerous users was their shopping carts being inexplicably cleared, showing zero items.

Social media platforms, particularly X (formerly Twitter), were flooded with user complaints using hashtags like #AmazonDown and #AmazonOutage. Many expressed frustration over lost deals, time-sensitive orders, and the sudden emptiness of their meticulously filled carts.

"We are actively investigating an issue impacting Amazon.com and related services," an Amazon spokesperson stated during the outage. "We recognize this is disruptive to our customers, and our engineering teams are working urgently to resolve it."

While the exact technical root cause has not been officially detailed in a final report, initial analyses from industry experts pointed towards a potential internal failure within AWS, Amazon's own cloud infrastructure division, which also powers a significant portion of the internet. Such cascading failures, while rare, can have a magnified impact due to the interconnected nature of modern web services.

Following the restoration of services around [Time], Amazon confirmed that systems were returning to normal. In a subsequent statement, the company apologized for the inconvenience: "We have resolved the issue that caused the service disruption earlier today. We understand the reliance our customers place on us, and we are deeply sorry for the frustration this caused. Any orders that were in progress during the outage have been restored, and customers can check their order history for confirmation."

The incident underscores the massive scale and complexity of global e-commerce infrastructure and serves as a reminder of the potential vulnerabilities even within the most advanced technological systems. Amazon has stated that a full review of the event is underway to prevent future occurrences.